Visit HP SureSupply to check ink or toner cartridge compatibility or purchase replacement cartridges and other supplies. To check the authenticity of your cartridges, go to hp.com/go/anticounterfeit. If you do not use genuine HP cartridges, the steps in this document might not resolve the issue. HP cannot guarantee the quality or reliability of non-HP or refilled cartridges. HP recommends that you use genuine HP ink or toner supplies. While you respond to that, here's what you need to do:
Have you ensure genuine HP Ink cartridges are being used?ĭid you check for the packing materials and paper? As I understand the HP Printer isn't recognizing the replacement cartridge,ĭon't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
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